What is your policy for damaged/defective goods or if an order doesn't arrive?

We don’t have MOQ required.

1. We ship worldwide. We’ll ship your orders to your customers directly.

2. The Total Delivery Time is: Processing Time + Transit Time. We promise to dispatch your package within 2 business days and provide you with a tracking number.

3. The shipping cost will depend on the weight and shape of the item(s).

Generally the transit time at normal status is as follow:

 For USA, it takes about 6 to 12 business days. (Not include remote areas and can’t send to APO/AFO address).

For United Kingdom, France, Germany, Italy, Spain, and most other European Countries, it may take 4 to 12 business days.

For Canada, Australia, New Zealand, it may take 4 to 12 business days.

For customers in South America, it may take 10 to 25 business days.

For other countries, it may take 10 to 40 business days.

 

Note:

 

① This transit time is just at normal status for reference, and for oversea delivery’s uncertainty, it will be delayed often by customs efficiency, bad weather, sudden public emergency and changes in national trade policies etc. These are out of our control, we can’t be responsible for these.

③ Transit time listed does not include up to 2 day processing time (excluding Saturdays, Sundays, and Holidays).

④ Transit time is estimated and commences from the date of shipping, rather than the date of order.

⑤ The Transit time table display on our website is statistics from our shippments database, it should not be a basis for refund.

 

 

Shipping guarantee:

All items sold by NextsChain are guaranteed to be delivered in 45 days for USA, Europe, South And East Asian(Not include the remote areas) , 90 days for other countries. And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days. If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

 

Full refunds are not available under the following circumstances:

 

① Delays caused by the buyer providing incorrect or incomplete delivery information;

③ Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war etc;

④ Delays in delivery caused by any other beyond NextsChain’s control, such as public holidays and Customs issues.

⑤ The packages is still in the guaranteed time.

Have more questions?

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