How does size exchange work on ScaleOrder?

After receiving return instructions from us, please package the item(s) to be returned with the original packaging and all original parts. We will provide you with the return address.

 

Most returns are processed within 7 business days after we receive your package. Once processed, we will issue the refund or resend the item.

 

For exchanges, we only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us, and we will provide you with the return address.

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